5.0/5.0 Quality of Service: 5.0
Flexibility: 5.0 First Student Charter was great to work with for our wedding! I ended up making a lot of changes to the itinerary, and each time I called their representatives were courteous and helpful. I also appreciated getting the confirmation emails each time a change was made, so I could ensure everything looked good. They are also the best value for shuttle bus service, period. You simply can't get a better deal! I ended up booking two buses to shuttle guests to and from the venue, and everything went super smoothly. Thank you, First Student Charter!
Three times a year, we take our younger children and teens out for a fun day at a local venue. We have the children gather at 7:00 a.m. to board buses on a Sunday morning from the church to the venue and return at 10:00 a.m.. Early hours on a Sunday. This trip was made especially pleasant by our (your) driver Joe from First Student Charter Berlin. Joe was smiling, warm and welcoming to our excited youth, even at that hour of the morning. Joe made sure that we knew how to reach him if he had to move the bus and there was an emergency. His driving was exceptional. His all around service was terrific. I hope we have him again in August! Thank you Joe! Thank you First Student Berlin!
-Franklin Smith, Lindenwold, New Jersey
Thank you all at First Student Charter for the outstanding service that you provided to the Victorian Society Summer School program last week. We used First Student buses and drivers on June 17th, June 18th, June 19th, and June 20th. Our driver for the first two days was Harman Davis, then Glenda on the third day to Oak Park and finally Anisha when we were driving around the north side of the city. They were all terrific! They were knowledgeable, prompt and extremely pleasant.
-Tina Straus, Chicago, IL
Dear First Student Charter, Wow! We had your bus driver, Barb B., take our K-2nd graders and their parents to Lincoln Park Zoo today. It was amazing. She was fantastic. So kind, polite, on time (early), dependable, safe, I can go on and on! Thank you so much for being a respectable company. We have had issue in the past with other transportation companies, but I am confident when we use First Student Charter, that we will be satisfied, safe and pleased. Again, thank you! -
-Kendra Oprondek, Deer Creek Christian School, Chicago Heights, IL
Bob drove our Christ the Lord School students to Madison for our visits to the Capitol, the Arboretum, and Camp Randall. He was a very attentive driver, easy to work with when we had to deal with road construction and a delay on our end with students. He even carried our cooler on and off the bus. Thank you for a safe journey!
-Susan Marose Teacher - 3rd and 4th Grades, Christ the Lord Lutheran School
Five Stars! This company was super easy to work with. They're national so it's easy to get in touch with someone 24/7. They were on time, reasonably priced, and I have no complaints! Everyone had a great time on the buses.
First Student Charter School Bus Rentals is instrumental in helping the Cincinnati Flying Pig weekend move smoothly each year. Getting thousands of participants to their relay zones is no easy task, but First Charter pulls it off- and before dawn!-to make our runners' experience a memorable one. Thanks to First Student for helping the Pig run so well!
-Iris Simpson Bush, Executive Director of the Cincinnati Flying Pig Marathon
We had such a great experience with our drivers being early, friendly, and extra helpful.
Our kids felt safe and welcome, and our teachers really appreciated the punctuality of the drivers as well as the very friendly attitudes.
We needed buses for 5 days in a row, and they were always right where we needed them, when we needed them if not early.
They also did a great job driving the long distances in pretty busy traffic conditions.
We especially appreciated the kindness they showed to our kids, especially Jose and Sonja by greeting them and making sure we were all set.
Thanks so much! Please keep up the great work it makes a HUGE difference and is much appreciated!
-Kate Watson - Anoka-Hennepin School District, Blaine, MN 55434
Good morning! This morning I called in a panic that a teacher had not ordered buses for a Discovery World field trip and wondered if we could get 2 buses to take them today.
I was amazed that you guys could get the buses here and so quickly, they arrived within 20 minutes and off they went.
This is customer service at its finest. You guys rock...Thank you!
-Kimberly L. Whitehurst Principal's Secretary Summit View Elementary Magnet School A school of Integrated Arts, DesigN and Creativity 2100 Summit Avenue, Waukesha, WI 53188
I can’t tell you enough how incredible your staff was to work with over this past weekend. They truly are professional and went above and beyond to make our Hot-Air Balloon Festival a success. Thank you again for everything.
-Frank M. Castella, Jr., President & CEO, Dutchess County Regional Chamber of Commerce
Hi Brenda and Nancy, I'm writing to thank you for everything that you did to ensure successful transportation for the guests of our recent wedding. It was a pleasure to work with both of you. The transportation was incredibly organized and seamless, which left me free to focus on other aspects of my big day without worry. Each bus was on time and the guests loved the experience. Please pass on our thanks to the two bus drivers who were kind and patient. Thank you, again, for everything.
-Leslie and Stefan
Opening Night was great. I want to commend the school bus drivers who made the remote parking experience actually pleasant. The previous arrangement was okay, based on two experiences, but I really dug the ordinary-folks positive attitude of the drivers and dispatchers. The parking company that handled the new remote lot was great, too. Nice sense of humor, y'all.
Thank you so much for providing a school bus for our wedding! It was everything we hoped it would be, and our bus driver was so wonderful and accommodating!
I wanted to say thank you to First Student in Bethel. We are so pleased with the relationship between First Student and the Mountain Workshop. Our goal for this summer was to have the safest and most professional transportation for our campers. First Student provided this for us. Our leaders raved about your drivers. They were well prepared for our needs and very accommodating to our changes in plans. We would really like to continue this relationship going forward. First Student has lived up to and gone beyond our expectations.
- Kent Tullo, Executive Director, The Mountain Workshop
We want to thank the First Student staff helping us out for fall formal recruitment this year! All of the women going through the process and the recruitment staff had nothing but positive things to say about you, and many chapters commented on how efficient the transportation for this year's event was. Thank you so much for your willingness to change with our crazy schedule, as well as keep an upbeat and positive attitude. We hope to work with First Student in the future.
-Lauren Edwards and the KU PanHellenic Staff
This weekend I rented a bus for a birthday celebration. I can’t say enough about First Student—they were very responsive, thorough, AND friendly. First Student should be commended for their excellent customer service. The primary reason I selected your service was because of the price, but great customer service is the reason I’d rent with you again!
We want to take this opportunity to THANK YOU for providing excellent bus services for our Summer Enrichment Program. It is so rewarding to be able to rely on experienced and professional drivers to transport us to and from our special events, and to relax in comfort. As always, they did a splendid job.
Your efforts with working with us to accommodate our clients’ needs were a huge part of our success. We appreciate the reliability and hard work you put forth and look forward to working with you on future events. Thanks again for all your time and dedication.
-Landmark Event Staffing Services, Pittsburgh Office
I wanted to share my feedback with our most recent “field trip” in a yellow bus. It was our first time using First Student as our method of transportation and from beginning to end; we all had a positive experience. It started off with a fast quote via telephone and ended with a prompt and courteous bus operator. We have to give kudos to the whole team. They were extremely respectful of our itinerary and provided outstanding customer service. We would choose First Student as our transportation carrier again.
-Andrew & Lyn C.
We would suggest First Student busing services to anyone. The team is professional, timely, and easy to work with. Our guests have traveled to many destinations safely and happily on First Student’s big, clean, shiny yellow school buses.
-Jamie Dumont, Event Director, Silkstone Events
I love working with First Student. You always come through—no matter the circumstance, regardless of how late or how early I contact you. Consistency is key, and you guys come through all the time. You have been so easy to work with and make life easy for all of us. We know that we can always count on you whenever we need it, and that’s what we value most; your reliability.
On behalf of BAPS, Inc., I would like to say that we had a very good experience dealing with First Student. Our members were pleased with the scheduling and drivers services. We will be glad to do business again in future.
We have used First Student for several years, and have found their services to be reliable, courteous, and timely. The staff is very friendly, easy to work with, and makes doing business a pleasure. To MCCMDC, the name First Student is synonymous with first-rate care—we know that our children are safe and in great hands.
-Mercer County Children’s Medical Daycare, LLC
First, I want to thank you for the good service your company provides. We are very happy with the service. Your drivers are safe, very courteous, and punctual. Thanks again. You’ll always have our business.
The drivers of the First Student buses were timely and great dealing with our large wedding party—always happy to make some last minute adjustments due to rain, weather, timing, etc. We would recommend First Student buses, especially for large groups. It’s a great way to save money and add a little local flare to your event.
First Student did a fantastic job with our event transportation. Everything was as expected. We’re really happy about the price—we only needed a bus for an hour, yet you saved us over $40 from previous bus company. It was also really easy to set up an account with you and reserve a bus for our event. You will be hearing from us again. Thanks.
I really enjoy using First Student’s bus services. The bus drivers always take great care of us and are punctual and courteous. We will continue to use First Student for all transportation needs, and we thank you for making it such an easy process.
This year’s experience with First Student bus service has been great. Our driver was very nice, helpful, and pleasant. We would request First Student in the future and recommend them to anyone looking for a bus.
On behalf of The Salvation Army of McKeesport and Project Bundle-Up, we would like to thank First Student Charter Services for providing the bus and the bus driver. The driver provided a warm and friendly atmosphere for the children who participated in the trip to Wal-Mart in North Versailles.
-Captain Sean T. Barton, Commanding Officer, The Salvation Army
I would like to thank the whole First Student business for an outstanding job! My whole experience with your company was pleasant, smooth, and enjoyable. They were the friendliest and most accommodating people to work with. I will definitely refer anyone needing your services to you.
-Jill Murray, Executive Director, Marshall Chamber of Commerce